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Shipping & returns

Delivery

We aim to get your order to you as quickly as possible once it has been placed. All of our parcels are sent with tracked services with Evri and Yodel (depending on weight).  Please note that delivery may be delayed in busy periods, e.g. when sales are running and at bank holidays.

Delivery Costs

Free standard delivery is offered on all orders over £50

Standard Delivery 3-5 working days**                               FREE

Express Delivery 1-3 working days (excludes N.I)**           £2.99

 

UK Delivery on orders £30 to £50

Standard Delivery 3-5 working days**                                   £2.99

Express Delivery 1-3 working days (Excludes N.I)**           £4.99

UK Delivery on orders £0 to £30

Standard Delivery 3-5 working days**                                   £4.99

Express Delivery 1-3 working days (excludes N.I)**            £6.99

**Please note weekends and bank holidays are not counted as working days. Delivery to Northern Ireland can take 5-7 working days.

Issue with your order

Thank you for placing your order with us, we work very hard to ensure your order is dispatched quickly and arrives in good condition. If there is an issue with your order once it has been received then do get in contact with us. Any damages or incorrect items received, please provide a picture when initially contacting us, this will allow us to process your enquiry quicker.

 

Any issues with your order please use our contact us page or email us: dottidogdeli@gmail.co.uk

Cancelling an order

Cancellations may only be made prior to despatch of the goods. To cancel your order, use our contact us page or email us at dottidogdeli@gmail.co.uk

Returning an order

We have a 28 day return policy so simply post the item back to us at: Dotti Dog Deli, 43 The Innage, Hollywood, Birmingham, B47 5HR in the same condition it was received. Once received the return will be assessed and a refund processed. Any missing items or damage we have not already been notified of, will be deducted from the refund.

Please note all return postage charges are to be covered by the customer.

Refunds & Exchanges

Refunds: All refunds will be processed back to the payment method used to place the order.

Exchanges: We do not offer exchanges.

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