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Shipping & returns

Delivery

We aim to get your order to you as quickly as possible once it has been placed. All of our parcels are sent with tracked services with Evri and Royal Mail (depending on weight).  

Delivery Costs

Free standard delivery is offered on all orders over £40

Standard Delivery 3-5 working days**                                   FREE

Express Delivery 1-3 working days**                                      £2.99

 

UK Delivery on orders £30 to £40

Standard Delivery 3-5 working days**                                   £2.99

Express Delivery 1-3 working days**                                      £4.99

UK Delivery on orders £0 to £30

Standard Delivery 3-5 working days**                                   £3.99

Express Delivery 1-3 working days**                                      £5.99

**Please note weekends and bank holidays are not counted as working days.

 

Issue with your order

Thank you for placing your order with us, we work very hard to ensure your order is dispatched quickly and arrives in good condition. If there is an issue with your order once it has been received then do get in contact with us. Any damages or incorrect items received, please provide a picture when initially contacting us, this will allow us to process your enquiry quicker.

 

Any issues with your order please use our contact us page or email us: dottidogdeli@gmail.co.uk

Cancelling an order

Cancellations may only be made prior to despatch of the goods. To cancel your order, use our contact us page or email us at dottidogdeli@gmail.co.uk

Returning an order

We have a 28 day return policy so simply post the item back to us at: Dotti Dog Deli, 43 The Innage, Hollywood, Birmingham, B47 5HR in the same condition it was received. Once received the return will be assessed and a refund processed. Any missing items or damage we have not already been notified of, will be deducted from the refund.

Please note all return postage charges are to be covered by the customer.

Refunds & Exchanges

Refunds: All refunds will be processed back to the payment method used to place the order.

Exchanges: We do not offer exchanges.

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Frequently asked questions

Ordering

How do I place an order on your website?

Making an order with Dotti Dog Deli is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!

Can I place an order over the phone?

Unfortunately we only currently take orders through our website.

What payment methods do you accept?

We accept payment from most debit and credit card providers.

How do I change or cancel my order?

Unfortunately once an order has been placed we are unable to change it, however if you wish to cancel the order this can be done up until the order has been dispatched. Once an order has been dispatched it can not be cancelled.

If you need to cancel your order please us our Contact Us page or email dottidogdeli@gmail.com.

How do I return my order?

We have a 30 day return policy and accept returns on all products in their original, unopened packaging (with intact seals). Please return your order to

Dotti Dog Deli

43 The Innage

Hollywood

Birmingham

B47 5HR 

The cost of return is to be covered by the customer. Upon returning your order please make sure you include the invoice so a refund can be processed for you as quickly as possible.

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Terms & Conditions

These Terms and Conditions govern your use of the website accessed through dottidogdeli.co.uk (the "Website") and any orders you place through the Website.

 

Please read the Terms and Conditions carefully as they affect your liabilities under the law. By using the Website, you are deemed to accept the Terms and Conditions and, before proceeding with an order, you will be required to show that you have read and understood them [by clicking on the "I accept" button at the end of these Terms and Conditions. Please note that you will be required to do this each and every time you place an order through the Website]. If you do not agree to these Terms and Conditions, please do not register for use or use the Website. Please note that to purchase goods from the Website or to use or access certain areas of the Website, you will be required to register as an authorised user of the Website.

Your Account

  1. If you use the Website, you are responsible for (1) maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.

  2. You must ensure that the details provided by you on registration at the Website or at any time are correct and complete.

  3. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.Then simply enter your email address and password and you will then be able to change the details that you originally gave.

  4. On the Website, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the Website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. You hereby warrant that, at the date you accept these Terms and Conditions, you are aged 18 or over.

Website & Availability

  1. Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it (such as product descriptions, images, etc.) may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. 

  2. If a fault occurs in the service of the Website, you should report it to Customer Service either by ringing 01789 205 095 or by email and we will correct the fault as soon as we reasonably can.

  3. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

  4. Your attention is drawn to the following information in particular:

  5. The Product ingredients listed on this site are provided by the manufacturer. While we do our very best to ensure that this information is kept up to date, there may be occasions where a manufacturer has changed their recipe and this has not yet been reflected in the information on our product pages. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product's ingredients.

  6. The Analytical Constituents listed on this site are provided by the products' manufacturers. While we do our best to ensure that this information is kept up to date, there may be occasions where a manufacturer has changed their formulation and this has not yet been reflected in the information on our product pages. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product's Typical Analysis.

Promotions, competitions and vouchers

  1. From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the Website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.

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Limitations of Service

  1. You may not use the Website for:

  2. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

  3. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;

  4. gaining unauthorised access to other computer systems;

  5. interfering with any other person's use or enjoyment of the Website;

  6. breaching any laws concerning the use of public telecommunications networks;

  7. interfering or disrupting networks or websites connected to the Website; or

  8. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

  9. We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.

  10. You fully indemnify us against any and/or all losses, liabilities, costs and/or expenses reasonably suffered or incurred by us, any and/or all damages awarded against us under any judgment by a court of competent jurisdiction and any and/or all settlements and sums paid by us as a result of any settlement reasonably agreed by us arising out of or in connection with:

  11. any claim by any third party that the use of the Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

  12. any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and/or

  13. any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

Right to cancel registration

  1. We may suspend or cancel your registration to the Website immediately or restrict or prevent your access to the Website at our reasonable discretion if you breach any of your obligations under these Terms and Conditions.

  2. You can cancel this agreement at any time after giving us prior notice in writing. If you do so, you must stop using the Website.

  3. The suspension or cancellation of your registration to the Website and/or your right to access and/or use the Website shall not affect either party's rights or liabilities.

Placing an order

  1. All orders placed through the Website will be subject to our acceptance of the order.

  2. Where you have used a promotional code to obtain a discount off the price of your order, acceptance of this order is subject to our verifying that the code has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. In the event that the code has not been issued to you for your personal use, or you do not qualify for the promotion, the price of the order will be adjusted notwithstanding any email confirmation which you receive. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

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Pricing, Processing and Payment of your order

  1. The price of any goods will be as quoted on the Website from time to time, except in cases of obvious error. Subject to condition 4 below, in the event of obvious inaccuracies in the prices quoted on the Website, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.

  2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

  3. Payment for all goods, either by credit or debit card, will be taken from your card at the time we receive your order, once we have checked your card details and stock availability. Any payment made to us will be refunded if we do not accept your order.

  4. Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

  5. All prices shown on the Website are inclusive of VAT. Delivery charges are clearly highlighted throughout the Website. 

  6. The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

Availability and Delivery

  1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation

Events Outside of our control

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

  2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  3. strikes, lock-outs or other industrial action;

  4. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  5. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

  6. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  7. impossibility of the use of public or private telecommunications networks; or

  8. the acts, decrees, legislation, regulations or restrictions of any government.

  9. Our performance under any Contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under any Contract between us may be performed despite the Force Majeure Event.

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General

  1. The use of the Website and any Contracts formed between us are governed by English law. Any dispute arising from, or related to, such use and any such Contracts shall be subject to the exclusive jurisdiction of the courts of England. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Overseas orders (i.e. orders from outside the United Kingdom) will not be accepted.

  2. A person who is not a party to these Terms and Conditions or any Contract between us shall have no right to enforce any term of the Terms and Conditions and/or any and/or all Contracts between us under the Contracts (Rights of Third Parties) Act 1999.

  3. If any provision of these Terms and Conditions or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

  4. We may assign, charge or transfer any of our rights or subcontract any of our obligations under these Terms and Conditions or any Contract to any third party at any time.

  5. You may not assign, charge or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions and/or any Contract between us except with our specific prior written permission in writing.

  6. We reserve the right to revise and amend these Terms and Conditions from time to time and any such changes will be communicated on the Website. You will be subject to the policies and the Terms and Conditions in force at the time that you order goods from us, unless any change to those policies or the Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods). If you do not wish to accept the new Terms and Conditions, you should not continue to use the Website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.

  7. These Terms and Conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

  8. We will endeavour to verify the accuracy of any product or pricing information which we place on the Website, but we make no warranties or guarantees (whether express or implied) in relation to the accuracy of such information. You must bear the risk associated with the use of the Internet.

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